Facebook and Hootsuite Chat Bots - Drive Discovery and Customer Service
Facebook Messenger Bot. Facebook Messenger Bot is the invisible (or automated agents that populate chat conversations in Facebook. They help users to engage with Facebook by interacting automatically with bots. Bots are autonomous computers which have been artificially programmed either to perform specific tasks or to react to certain situations automatically. You may use Facebook Messenger Bot to search and join conversations in your niche. The advantages of using Facebook messenger Bot over the services offered by the social networking website are:
- It's simpler and easier. The advantage of using a facebook messenger bot over other chat applications is that, it will perform specific tasks on your behalf and will not interfere with the normal functionality of your computer. Since most chat networks allow you to block members you do not wish to see, blocking someone in your network completely eliminates these potential problems. The chat bots will instead suggest conversations that you might want to participate in, based on what their interaction patterns are like.
- Provides more useful functions than most of the other tools like chatfuel. Unlike chatfuel, some facebook messenger bots have a wider array of tools which can be set to perform varied tasks. This extends far beyond the basic chat functions such as sending messages, forwarding and archiving messages, sharing photos and files etc. Bots also help in answering questions and searching images etc. Some of these advanced tools may include tasks like creating polls, placing bids for games, updating customer accounts etc.
- It allows a much greater degree of customization than any of the existing tools like instagram chat bot and broadcast, sequence, and subscribe, etc. Since each action performed by the bot is linked to a code provided by the user (similar to if you were using a website), this allows users to easily manipulate the bot, in case they wish to change how it performs certain actions or customize how it appears. For instance, if a user says to perform a search in order to find out where a particular picture originated from, he/she can specify the place using which the image was obtained. If desired, he/she can then specify the exact time when the image was taken, the extension used to store the image, the quality (if the user wishes to alter the quality of the image, he/she can also specify it), and the quality of color that the user wants the image to have. Thus, one can specify exactly how he/she would like his/her Facebook profile to look like, and the bot will perform the desired actions accordingly.
- Provides support for image credit uploading. Many of the image credit services available on the internet only work if the user has already uploaded an image to their profile. But since bots on messenger of these services require users to upload their images to their own server, these services are rendered useless if not supported by the Facebook's Messenger Bot. Therefore, by allowing the bot to support image credit uploading, Facebook can make its profile page look attractive and professional without requiring users to upload images to the server.
- Integrates with Facebook's official customer service. The Hootsuite Bot is designed to make customers happier and better informed about their Facebook experience. To make it work, the bot uses Facebook's in-built functionality to connect with customer service chat sessions, which is especially helpful for Facebook beginners or those who want to get in touch with someone who can answer their questions about the service they are using. This feature was one of the key features behind the success of Facebook's popular social networking site. Since Hootsuite uses Facebook's official messenger platform as well, it can also integrate with chat apps like Hootsuite, leaving Facebook even more versatile.
- Can be customized to include user information. Facebook introduced several different modules, such as fan pages, apps, profile updates, and messaging apps, which can be accessed with a Facebook Messenger Bot. Although the Facebook Messenger Bot supports many of these, it can also be made more customizable by the addition of additional modules. Facebook's team of developers has already added several features to the Facebook Messenger Bot including the ability to access public profiles, upload pictures and videos, search specific locations, set reminders, and send faxes from within the bot.
These are just some of the advantages of integrating Facebook's Bot system with Hootsuite chatbot. In addition to all these exciting new capabilities, it allows Facebook to take its online marketing campaign to the next level. As companies continue to capitalize on Facebook's incredible user base, they are able to take advantage of the social networking giant's innovative artificial intelligence capabilities, which will undoubtedly lead to greater customer service and product development. Bots will help businesses drive greater efficiency and provide better customer service. As we move into the future, Facebook will have made great strides forward in developing artificial intelligence software to further integrate with various social media channels and facilitate business communication and sales across different industries.